Kit preview
Five tools. A steadier next step.
Practical scripts, templates, and checklists for steadier practice conversations.
Patient Complaint Planner
Prepare a caring, consistent response to a patient concern.
Employee Performance Conversation
Address performance concerns with clarity, care, and consistent next steps.
Team Conflict Conversation Guide
Address tension, communication breakdowns, and recurring conflict within a dental team.
Attendance & Reliability Conversation Planner
Prepare a clear, respectful conversation about attendance, reliability, and the next steady step.
Addressing Negative Attitudes & Workplace Behavior
Prepare for fact-based, respectful employee conversations, with worksheets, scripts, and follow-up tools.
A look at the team-conflict framework
Listen → Separate → Clarify → Address → Agree → Document → Follow Up
This overview describes the included tools. Full resources are available through the purchaser download area after purchase.
A practical preparation resource
Prepare for the conversation. Protect the relationship.
Use the kit to prepare for the words, decisions, and follow-up that a difficult moment may need—then adapt it to your people, your practice, and the facts at hand.
What's included
Practical scripts, editable templates, and quick decision checklists for preparing a clear, considered response.
When to use it
Before employee performance, conflict, attendance, or boundary conversations—and for patient complaints, service recovery, and follow-up responses.
How to adapt it
These are not rigid scripts. Treat the language as a thoughtful starting point, then adjust it for the people involved and the conversation you need to have.
A helpful boundary
The Dental Conversation Kit is a conversation-preparation resource, not legal, HR, clinical, or compliance advice. Seek qualified guidance when the situation calls for it.